Email reports and alerts
A daily or weekly compliance report by email, personal email alerts, and instant critical-value and TAT alerts.
Compliance report by email
Admins open More → Manage → Settings and scroll to Email reports.
- Choose Send: Off, Daily at 7:00 (yesterday) or Weekly on Monday at 7:00 (last 7 days).
- Enter Recipients (comma-separated emails), for example the quality manager and medical director.
- Save.
- To check it, tap Email the report now.
The page shows when the report was Last sent.
What the report contains
- Checklists and audits: due in the period, completed on schedule (with %), inspections submitted, average score, missed or still open, new deviations, open deviations and overdue corrective actions.
- Patients (hospitals): admitted now, admissions and discharges, and overdue care-plan checklists.
- Diagnostics: orders registered, reports verified, average TAT, % verified within TAT, samples rejected, critical values communicated and open orders past TAT now.
- Failed audits: each failed inspection with its score and a link to the report.
Problem figures are shown in red. The email carries your logo colour and an Open dashboard button. Keep these emails as monthly evidence for NABH / NABL assessments.
Email me alerts
Each person decides whether alerts also reach their inbox:
- Open More → My account.
- Tick or untick Email me alerts.
- Tap Save profile.
It covers new tasks, reminders, approvals, critical values and TAT breaches. In-app and push notifications always stay on.
Instant clinical alerts
| Alert | When | Who gets it |
|---|---|---|
| Critical value | As soon as a critical value is recorded on a test order | People who can verify that department's reports (pathologists and lab manager for lab, radiologists for imaging), administrators, the quality manager and the medical director |
| TAT breached | Checked every 5 minutes; sent once per order when an open order passes its TAT target | People who can verify that department's reports, administrators and the quality manager |
Each alert arrives in the bell, as a push, and by email for people with Email me alerts on. See Turnaround time and critical values.
For the server administrator
- Outgoing email must be set up for your installation by your IT team; until then, emails are not sent.
- Reports go out at 7:00 and TAT checks run every 5 minutes, automatically in the background.
Tip: If reports do not arrive, tap Email the report now and check the spam folder, then ask your IT administrator.