Deviations and overrides

How failed answers are tracked and how managers close tasks that cannot be done.

Deviations

Whenever an inspector answers Fail on a Pass / Fail question, a deviation is created automatically. Managers review them under Manage → Deviations and mark them resolved once dealt with. A deviation can lead to a corrective action.

Overrides

Sometimes a task cannot be completed: the ward was closed, the patient was shifted, the equipment was sent for repair, or it was assigned by mistake. A manager can override the task and must enter a reason. Overridden tasks are listed in Manage → Override Histories with who did it and when, and the action is written to the audit log.