Medical director / superintendent

Oversee clinical quality across the hospital: dashboards, critical values, approvals, deviations, analytics and the NABH programme.

Medical director / superintendent

Who this is for

The Medical director / superintendent oversees clinical quality across all departments of a hospital. (This role isn't offered to diagnostic centres.) You have manager access and every clinical capability, so you can see and do everything an administrator can except company-admin tasks reserved for the platform owner. In practice you'll mostly review: compliance, critical results, failures and trends.

What you see

• Bottom tabs: Home, Tasks, Scan, Patients, More.
• More sheet:
  • Clinical: Patients, Diagnostics.
  • Work: My Team Dashboard, Corrective Actions, My History, Overall Histories.
  • Biomedical & facility: Equipment, Work orders, Maintenance schedules, Consumables & spares.
  • Manage: all items, from Checklists to Settings.
• Home shows the whole hospital: today's completion, Overdue, Avg score 30d, and badges on Patients (overdue care tasks), Diagnostics (orders past TAT), Approvals and Deviations.
• Alerts you receive: every Critical value logged in the lab or imaging, every Approval needed, and anything assigned to you.

Your day

Start of day

1. Read the daily compliance email (ask the administrator to add you to Recipients).
2. Open Home. Check the Patients and Diagnostics badges and the Overdue tile.
3. Open Notifications and review overnight Critical value alerts.

During the day

4. Spot-check Patients for overdue care tasks on high-risk wards.
5. Review Deviations and make sure serious ones have a corrective action with an owner.
6. Approve audits waiting in Approvals, or leave routine ones to the quality manager.

End of week / month

7. Analytics: weakest locations and most frequent failures.
8. Review the NABH audit programme with the quality manager (see below).

Step by step

Review a critical value

1. Tap the Critical value notification. It opens the test order.
2. Check who was notified, when, and by whom.
3. If follow-up is needed, create a corrective action from More → Corrective Actions → + New.

The verifier can't sign off the report until the call has been logged. See Critical value.

Watch turnaround times

1. More → Diagnostics. Orders past their TAT target are flagged (targets: STAT 1 h, urgent 4 h, routine 24 h).
2. The daily email shows the % verified within TAT and open orders already past TAT.

TAT-breach alerts go to the administrators, quality managers and report verifiers, not to the medical director. Check the badge on Home.

Check patient care compliance

1. Patients. Filter by ward and look at Overdue care tasks.
2. Open a patient to see their care plan and Completed checklists. Opening a record is logged as patient · viewed in the audit log.

Approve a checklist

1. More → Approvals.
2. Open the inspection, review the answers, score and photos, then tap Approve, or enter a note and tap Send back.

See Approvals.

Follow up deviations

1. More → Deviations (open ones are shown first).
2. For each deviation, either tap Create action to assign a corrective action, or enter How was this resolved? and tap Resolve.

See Failed item to corrective action.

Read the analytics

More → Analytics: average score by week, Most frequent failures, By checklist, Locations by average score (lowest first) and Inspectors by average score. Use My Team Dashboard for the progress of the teams you belong to.

Oversee the NABH audit programme

1. More → Checklists: confirm the NABH department audits you use are Published and, ideally, set to Require manager approval of completed inspections.
2. Tasks (filter Overdue) or DPR Reports: check that the monthly audits are being done.
3. Use Export data → Completed inspections and PDF reports as evidence for assessors.

See NABH audit cycle.

Verify a report (when needed)

You hold both verify capabilities. On an order in Reported status you'll see Mark as verified, but normally leave this to the pathologist or radiologist. See Lab test order.

What you can't do

You can reach Employees and Settings. Agree with the administrator who changes them.

Try it

There's no seeded medical director. Sign in as admin@hospital.test (password password), open More → Employees → + Add employee, choose Medical director / superintendent · manager access, save, and sign in with the details shown. Then open Diagnostics and find the seeded critical-value order.